navigating port operations with purpose

As a registered vessel agent for vessels calling at the port of Richards Bay, we act on behalf of shipowners, operators, or charterers to manage every aspect of the port call, ensuring seamless coordination between the vessel,  port authorities, and terminal operators. From pre-arrival notifications and berth planning to tug, pilot, and mooring arrangements, we ensure vessels berth and sail on schedule. Our team facilitates crew changes, vessel supplies, bunkering, and full compliance with customs, immigration, and port health requirements - streamlining each port interaction for minimal delays and maximum operational control.

We provide hands-on oversight of cargo loading and discharging operations, ensuring accuracy, safety, and efficiency throughout the vessel's port call. Our team supervises terminal operators and stevedores, monitors productivity, verifies cargo quantities, and prepares real-time shift reports. This includes managing Statements of Facts (SOFs), monitoring for damages, draught, and ensuring compliance for specialised cargo such as dangerous goods, giving our clients full visibility during critical operations including pre-loading or predischarge and post inspections.

Navigating customs clearance is made simple with Isitimela Rapid Cargo. Our expert team handles all necessary documentation and compliance requirements, allowing you to focus on your business operations. We work diligently to minimise delays and streamline the clearance process, ensuring the smooth passage of your goods through customs. Trust us to manage your customs needs effectively.

Our services ensure optimal inventory control, minimise losses, and maintain cargo integrity. Using advanced technologies, we offer real-time tracking, volume measurements, and infographic reports. Clients have full visibility of their cargo up to the port or to inland destination.